FAQ

Doing IT the “old on-site way” incurs a tremendous amount of time and costs both up front and on-going: Configuring the management of your system; Security & regulatory compliance; managing multiple applications; Software deployment & maintenance; Hardware deployment & maintenance; Complexity & vulnerability to attack – to name just a few areas that would take an entire team of employees – not to mention a lot of floor space and environment controlling hardware and expertise to monitor and maintain. For More Information or Schedule a Free Consultation.

But with IVFCloud you can expect to replace all that with a seasoned team to watch and maintain all of the items listed above plus deliver to you large savings due to: A reduction in Hardware and Software costs; IT staffing/OT costs; Reduction in worker downtime; Increase in staff productivity. For More Information or Schedule a Free Consultation.

The true cost of your IT is much more than you may be aware.

Total Cost of Ownership cannot be directly related to a comparison of “the old way versus the new way”. Technology has evolved to enhance practice efficiency, provide a more comprehensive compliance and cyber security posture, while contributing to the overall patient experience and ultimately business value.

At IVFCloud we can answer this question as it relates specifically to your company by first having a conversation to see what your specific needs and challenges are.

In addition to being a more cost efficient way of handling IT and data management, the true value of using IVFCloud is in the security and reliability of the technology and our experienced team managing it. We offer: Increased security and privacy; Improved compliance set up and training; Increased manageability and reliability; Rapid Deployment; Improved disaster recovery & business continuity; and access from anywhere at any time, on any device by all designated users. For More Information or Schedule a Free Consultation.

We do not charge any upfront costs such as hardware, software or project fees to set- up our private cloud platform, saving you from having to make any capital investments. Once we have reached an agreement, you will be invoiced the monthly fee based on the number of users on the platform, and as you add users, your fee will increase concurrent with the per user fee in your agreement. On the inverse side, if your user count decreases, your invoice will decrease concurrent with the number of users that have gone away. Your minimum fee will be the floor price established in your agreement. We believe this makes it so much easier for you to budget your IT costs as part of your overall employee expense, making it easier for you to account for and allocate those expenses. For More Information or Schedule a Free Consultation.

We are proud to say that we have never had a significant or major service failure on our platform. While we have SLA’s built into the agreement for platform uptime and performance, we have never had to pay any penalties under our SLA’s. For More Information or Schedule a Free Consultation.

We build redundancies into the platform to ensure its availability, since we understand that downtime doesn’t just mean significant expense and potential lost revenue to our clients but also can cause patient frustration and dissatisfaction – leading to even great long term damage to your practice. For More Information or Schedule a Free Consultation.

With our platform, you are able to work from any location that has available internet access, including connecting through a cellular hotspot.  Even during events such as Superstorm Sandy, Irene and others, our clients have been able to reach the platform and continue working from remote locations that can provide them internet connectivity. For More Information or Schedule a Free Consultation.

This is a particular strength of IVFCloud. Many of our clients take advantage of IVFCLoud’s ability to host multiple iterations of EMR.  We recognize the fact that the typical practice changes their EMR, on average, every 7 years and that there is usually no migration path from one EMR to another. By hosting multiple EMR’s, this allows our clients to access their legacy EMR data without an expensive data migration. Since our fees are based on user count, we don’t charge extra for hosting multiple EMR’s on the platform. For More Information or Schedule a Free Consultation.

This is not a trivial question, and neither is our approach to protecting the sanctity of patient information/PHI on our platform. In our environment, you as the practice owner/manager decide who has access to patient and business data. We work with you to ensure that you are granting access to legitimate users either under your direct control (e.g. employees, practitioners, etc.) and through your business relationships (as established under HIPAA covered by appropriately executed Business Associate Agreements). Our staff is fully trained on HIPAA/HITECH compliance, and we do not access any patient information or files. Our responsibility is the platform and its proper function. Should any troubleshooting be required on your EMR, biller or other component that contains PHI or proprietary information, we will work with you to provide access to the appropriate resources to get to the components in question, for the period of time required for them to complete their work. We then ensure that access is turned off so as not to create the opportunity for a data breach. We strongly agree with the HIPAA rules that the patient owns their data, and the practice is the fiduciary custodian of that data. We also strongly believe that your business data is your intellectual property, and do our utmost to ensure it is protected by providing our guidance and counsel on best practices for you, your employees and business associates. For More Information or Schedule a Free Consultation.

We do have technologies in place that can track changes made to Active Directory and other platform components, and can provide reports. However, that is not a replacement for the proper training, management and monitoring of your users, as required by HIPAA. For More Information or Schedule a Free Consultation.

If we are providing hosted email as part of our platform, it would be on a dedicated Exchange server solely for your practice. For More Information or Schedule a Free Consultation.

We can add specific components to your Exchange service for encrypting email if you are sending PHI to patients or outside recipients, to ensure you are in compliance with HIPAA. For More Information or Schedule a Free Consultation.

If you wish to do secure texting, we will provide guidance on secure texting services that can be added as part of the hosted service. However, the best practice is to use a secure portal for communicating with your patients, and reserve texting for messaging your patients to access their portal for instructions, updates, etc. For More Information or Schedule a Free Consultation.

We can retrieve deleted files, documents, shares from our backups. However, as always the best practice is to make sure you are saving your work throughout the day. For More Information or Schedule a Free Consultation.

We provide a robust set of reports on platform performance, security, bandwidth utilization, etc. Sample reports are available upon request. For More Information or Schedule a Free Consultation.